The Case of the Missing Serial Numbers (or Screw the Gmail Spam Filter)

We’re currently experiencing a pretty hefty problem: A lot of customers are contacting us via email, saying they’re still waiting for the registration info to show up in their mailboxes.

Turns out 99% of them are using gmail.com — which, plain and simple, is treating our registration email as spam.

Now, I find this rather curious, and to be honest, I’m angry as hell, but before I let my temper run amok, I’ll take a deep breath and just leave it at this. For now. It’s pretty obvious that Google have messed up their spam filter for good; just do a… haha… google search on gmail filtering legit mail, and you know which provider NOT to use for day-to-day correspondence.

I bet their confirmation mails still get through, but whatever.

Sooooooooo, if you’re wondering why you haven’t heard from us regarding your registration: Check your spam filter and go blame Google. You should do this more often anyway. Blaming Google, that is.

6 Responses to “The Case of the Missing Serial Numbers (or Screw the Gmail Spam Filter)”

  1. Yes, I had the same issue a while back. There’s not much to do besides contacting google about it.

    In the meantime, everyone who find this mail in the spam folder, mark ik as ‘Not Spam’, which may help in the long run.

  2. Jochen says:

    I have to disagree, I am using Gmail since 2005 and since then maybe had 1-2 messages (of thousands) falsely interpreted as spam. Not a bad track record. Actually, the spam filter is the only thing that binds me to Gmail now, it made Email usable for me again.

    There must be some other issue for your registration emails being identified as spam, which you should check into before blaming everything on the recipients side.

  3. Matt says:

    I believe I’ve deleted the message containing my serial number. Can you resend or who do I need to contact to request the information be sent again?

  4. MEllington says:

    REF#318644555

    Need my serial number for my Ulysses and to get the snow leopard fix.

    Thanks.

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