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      CommentAuthorsospetto
    • CommentTimeNov 8th 2009
     
    Following your sponsorship of Daring Fireball's RSS feed, I recently purchased Ulysses - on October 31, 2009. I downloaded the latest version and registered the copy, watched bits and pieces of introductory videos, read the important sections of the manual, and was pretty convinced that I had, at long last, found a piece of software to help me keep track of different article drafts for my blog. **So far, so good.**

    Today I began using Ulysses for good - after all, Led Zeppelin had released "Stairway to Heaven" on this day 38 years ago, so why not? I spent 9 delightful hours with the programme, developing ideas for articles, writing two drafts - *an entirely pleasant experience.*

    At the very beginning, I save my new project, give it a sweet and happy name, save my articles in between out of habit, make sure that the manual is right about the auto-save and automatic backup features at closing and opening. I am confident that this is entirely true:

    > "Your project state is always up-to-date. When you close and reopen Ulysses, the project will be exactly the same as before. The same tabs will be open and all documents will be restored."

    You will understand how surprised I was to find, when re-opening Ulysses a few hours later to finalise and publish one of my articles, well, nothing. **An empty project, not a single article, not a single word.** Convinced that an empty project had been opened, I first navigate to where I had saved my project, to find an empty project. Nothing of what I had done since saving the project once in the very beginning of an entire creative and productive day had been saved. So I navigate to the backup folder, convinced that with the closing of the programme a backup of my project had been made as the manual clearly states. Again, I find nothing but an empty project.

    And I can reliably reproduce this fatal error: I have created numerous test projects, saved them at the beginning with a unique name, created several documents, saved these documents within the project, then closed the programme - and no, most unfortunately, "when you close and reopen Ulysses, the project will", alas, not "be exactly the same as before." No backup is created, and the programme returns me to the naked project at the very beginning of everything, after the first innocent and hopeful save.

    **Surely this is not intended?**

    I run a fully registered copy of Ulysses 2.0.3 on Snow Leopard 10.6.1.
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      CommentAuthorM
    • CommentTimeNov 9th 2009
     
    sospetto,

    I am sure the developers will have something to say about your experience as soon as it becomes morning in Europe. The reason why I add a comment is that I had a similar experience twice with a _different software_ . It was both times a problem with my hard disk and had nothing to do with the software. But the work of hours was lost, horrible.

    Do you have Time Machine running for backup on a different disk? Maybe you can find a valid copy there (although I fear that there is not much hope because TM only copies what is on your main hard disk). You may also try to save your new projects on a different hard disk or another storage device in order to check whether it is a hard disk problem. As soon as I encounter such behavior, I backup as much as possible and check my hard disk.

    I hope you get this solved, because Ulysses works exactly as announced, and it is a real pleasure.

    Best,
    M
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      CommentAuthorsospetto
    • CommentTimeNov 9th 2009
     
    M,

    **Thanks a million** for taking the time to respond.

    So far, I have had the luck to only experience similar things with Microsoft Word, to which I have grown oblivious over time o:)

    The disaster occurred on my Macbook, and nope, I don't have Time Machine running on the little machine (I use SuperDuper regularly). I have just come out of testing my disk, and everything seems to be fine with the hardware. Moreover, I can reproduce the problem on my iMac, a brand-new machine with a completely fresh install - no mirroring or transfer of personal settings involved.

    All still *seems to be* pointing at the erroneous implementation of basic functionality, and I am curious to find out myself what the story is!

    Cheers,
    sospetto
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      CommentAuthorsospetto
    • CommentTimeNov 9th 2009
     
    Tried deleting ~/Library/Preferences/com.apple.recentitems.plist, by the way, just to be sure, as suggested in [another discussion](http://www.the-soulmen.com/board/comments.php?DiscussionID=62&page=2#Item_5) here. Didn't make any difference, and I don't work with recent items at all anyway, they are turned off globally.

    I also turned Recent Items on and set them to the standard 10 items to try and see whether the behaviour of Ulysses is influenced by that - no obvious difference, the problem remains: upon closing the programme, the project does not get saved in its actual state of current work, but in its first empty state.
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      CommentAuthorM
    • CommentTimeNov 9th 2009
     
    Sospetto,
    this is too bad. I hope there will be a simple explanation for what happens on your machine. It works excellent here on my MacBook Pro with the same configuration.
    Sorry I could not be of assistance,
    M
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      CommentAuthorfehnman
    • CommentTimeNov 9th 2009
     

    Hm... sad to hear something like this is happening. This is, of course, neither intended nor expected behaviour, and though it won't help you much, I can guarantee that this is not happening here nor on any other machine we've tested.

    Before trying to find the culprit, you could try and ctr-click (or right-click) on the project in question and select "show package contents" from the menu. With some luck, you might find all your drafts and articles inside in some folders.

    You can also check ~/Library/Application Support/Ulysses/Backups and see if the intact version of your project has been placed there. But work on a copy, please...

    Dirk or Max will get back to this thread today and see if they can be of further assistance.

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      CommentAuthorsospetto
    • CommentTimeNov 9th 2009
     
    Marcus, I did what you suggested, but there is indeed nothing inside the packages - neither the original project nor the backup. Weird, all this, weird.

    I am beginning to suspect that the Deutsche Bahn has their hands in this: I travelled from Basel to Berlin while using Ulysses... You never know.
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      CommentAuthordirk
    • CommentTimeNov 9th 2009
     
    Nothing as in "completely empty, size of the Project file is close to 0"? That sounds very strange.

    Could you please test if all this also happens on a freshly created user?
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      CommentAuthorsospetto
    • CommentTimeNov 9th 2009
     
    Yip: nothing as in "completely empty, size of the project file below 300 KB" - and yes, sounds very strange, is very strange.

    *The silver lining:* on both machines this problem does not occur with a freshly created user. What next?
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      CommentAuthormadox
    • CommentTimeNov 9th 2009
     
    How strange, first thing that comes to my mind is permissions, the user you create the project with do have write permissions to the default save/backup location of ulysses right..
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      CommentAuthorsospetto
    • CommentTimeNov 10th 2009
     
    It's got nothing to do with permissions, it seems, and everything to do with the use of recent items - a dependancy and connection which escapes me.

    I had completely disabled the use of Recent Items Menus (via Tinkertool) - so not only set the number of recent items in system preferences to 0, but actually completely disabled the whole thing. It is, as far as I am aware, not exactly uncommon for users to disable this feature for their privacy. How can the project-saving of Ulysses be dependent on that?

    As soon as I enabled recent items, the programme saves projects as intended. This also explains why new user accounts had no problem - the recent items settings are user-related, and new user accounts come, of course, with the standard setting enabled.

    I can't help it, but to me this seems like a big fat bug...
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      CommentAuthordirk
    • CommentTimeNov 10th 2009
     
    So after reenabling the Recent Items with Tinkertool, everything works as intended? That's good to hear. Please rest assured that we will fix the whole Saving procedure in our next release 2.1 so things like this should never happen again.
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      CommentAuthorsospetto
    • CommentTimeNov 10th 2009
     
    Yip, after reenabling recent items with Tinkertool, everything works as intended - and after disabling recent items again, the erroneous behaviour reappears. Tried several times on both machines, works reliably and scaringly well.

    Good to know that 2.1 will fix this - I am looking forward to the next release, very much indeed so!
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      CommentAuthordirk
    • CommentTimeNov 10th 2009
     
    If you want, we can give you a pre-release version of the next version so you can test if the bug is indeed fixed. Please send us an email at sales@the-soulmen.com if you have some time to do so.
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      CommentAuthorsospetto
    • CommentTimeNov 10th 2009
     
    You've got mail :)