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Vanilla 1.1.9 is a product of Lussumo. More Information: Documentation, Community Support.

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      CommentAuthorzerift
    • CommentTimeAug 28th 2009 edited
     
    Hi,

    I'm currently evaluating Ulysses and quite like it so far; however, I've encountered a few crashes while working on documents, and I'm not sure how they happened. They concern me somewhat because they've caused me to lose bits and pieces of work. Otherwise, Ulysses has worked very well for me and I really enjoy using it.

    I'd like to attach the crash logs, but I'm not sure how to do so on this forum (apparently I can't copy and paste them into the text input box because they're beyond the max character limit).

    Thanks in advance for any help!
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      CommentAuthormax
    • CommentTimeAug 29th 2009
     

    Please send them us via mail to support@the-soulmen.com. You might also want to file a bug in our public bug tracker.

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      CommentAuthormax
    • CommentTimeAug 29th 2009
     

    (received a crash log via email)

    This is a bug that has been kidding of for a very very long time. Actually we never managed to understand how these problems actually appear and how they can be fixed. Even to people at Apple whom we had spoken to weren't able to help us any further. Howver there are two thing you can do to try to circumvent the problem:

    1. Change the editor font to a different, hopefully simpler font. (try Lucida Grand for example)
    2. Install Snow Leopard. We have learned they fixed a lot of bugs in the text system, maybe it includes this one

    In any matter - we'd really be interested how these attempts work for you. I hope they help.

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      CommentAuthorzerift
    • CommentTimeAug 30th 2009
     
    Hi Max,

    Many thanks for the swift response. I'll try changing the font to see if that helps. I've also updated to Snow Leopard, so I'll keep a close eye to see whether that will fix the crashes. I'll let you know of any further issues. Thanks again for the fast support!